Some Home windows eight.1 customers who’ve put in the September 2017 replace KB4038792 report that the set up broke Microsoft Account sign-ins on their gadgets.
This subject isn’t the primary that KB4038792 prompted on machines operating Home windows eight.1. The connection in the course of the replace course of was terminated for some customers who tried to replace the Home windows eight.1 machine to the newest roll up replace.
The brand new subject brought on by the set up of KB4038792 impacts some customers who run Home windows eight.1 on PCs. KB4038792 combines safety updates and different modifications. Since it’s a cumulative all-in-one kind of replace, it’s unattainable to check which a part of the replace is liable for the authentication subject.
They obtain the next error message once they attempt to sign up to a Microsoft Account on affected gadgets:
Check in to your Microsoft account
Sorry, we couldn’t hook up with Microsoft companies proper now. If this downside persist, seek for “community downside” on the Begin display.
A Microsoft assist worker confirmed the problem on September 22th, 2017 on Microsoft’s Solutions discussion board. A buyer reported the problem on September 16th, 2017 and said that he couldn’t log in to a Microsoft account on a recent set up of a Home windows eight.1 HP 2G 250 laptop computer.
The error message was thrown when the person tried to sign up to an current Microsoft account, but in addition in the course of the creation of a brand new account.
Microsoft’s reply to the assist request was that the corporate was conscious of the problem, and that it affected a “small subset” of customers in “sure areas”. Microsoft is engaged on a repair in line with the response; no ETA although.
We’re conscious of this matter that affected a small subset of our customers in sure areas when logging into their Microsoft accounts. Our engineering crew is working exhausting to search out and repair the explanation for this identified bug. We’ll offer you updates as quickly as doable.
One other Microsoft worker confirmed the problem in one other Microsoft Solutions discussion board thread. This reply linked the problem to the newest September replace for Home windows eight.1 (which was KB4038792).
Microsoft means that affected prospects swap to a neighborhood account in the interim till the problem is resolved.
As of the second, affected Home windows eight.1 customers might use a neighborhood account as an alternative of a Microsoft account whereas our engineers are fixing the bug. We now have not but acquired any information about when the repair will probably be launched.
Microsoft promised that it’ll replace the thread on the Microsoft Solutions web site when the replace is offered.
Günter Born and Woody Leonhard printed data on the problem as effectively. It’s unclear how widespread the problem is. Microsoft mentioned that it impacts a small subset of customers solely. Woody was capable of finding a number of prolonged threads on varied Web websites comparable points had been talked about in.