Hewlett Packard (HP) launched a brand new firmware for the corporate’s Officejet printers that seems to dam third-party ink from functioning appropriately.

The corporate brought about fairly the uproar a 12 months in the past when it launched a firmware for a few of its printer households that blocked non-HP cartridges in firm printers. HP launched a firmware replace a month later again then that restored performance for non-HP printer ink.

The brand new firmware replace that was launched on September 13th, 2017 appears to be like like an actual copy of the firmware replace launched a 12 months in the past (on the identical day even).

Printers echo the next error message after the brand new firmware is put in on the printer:

A number of cartridges look like broken. Take away them and exchange with new cartridges.

Among the cartridges which can be inserted into the printer could also be accepted by the printer, however when you add all of them, the error message is displayed.

Affected printer fashions embrace the HP OfficeJet 6800 Sequence, HP OfficeJet Professional 6200 Sequence, HP OfficeJet Professional X 450 Sequence, HP OfficeJet Professional 8600 sequence, and lots of different fashions.

There’s a manner out nonetheless to repair the problem then and there in response to Günter Born.

Repair A number of cartridges look like broken

picture by way of HP’s assist web page: https://assist.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/mannequin/5367606/doc/c05308850/

In response to his data, the refusal to simply accept ink cartridges from non-HP sources is attributable to a characteristic referred to as Dynamic Safety.

HP’s Assist web page “HP Inkjet Printers – Dynamic Safety Characteristic Affecting Cartridges Utilizing Non-HP Safety Chip” affords directions on the way to flip off the Dynamic Safety characteristic to cease the blocking of non-HP ink cartridges in HP printers.

If you happen to see a Cartridge Downside error message when you’re utilizing non-HP cartridges, it’s potential dynamic safety characteristic has brought about the printer to reject the non-HP cartridge.

What it is advisable do is obtain printer firmware that HP hosts on the assist web page. It’s out there for Home windows and Mac, and it is advisable obtain the firmware on your printer sequence.

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Closing Phrases

You will have two important choices in terms of avoiding points with blocked printer ink cartridges sooner or later:

  • Block HP’s automated replace performance in order that new firmware that will introduce blocking performance will not be put in robotically.
  • Swap to a different printer producer as an alternative.

The primary possibility appears to take advantage of sense, contemplating that you could be not wish to buy a brand new printer and that there isn’t a assure that different producers introduce comparable anti-consumer options of their merchandise.

Take a look at the information on the Inkjet411 web site that walks you thru the steps of disabling HP automated updates.

About Martin Brinkmann

Martin Brinkmann is a journalist from Germany who based Ghacks Know-how Information Again in 2005. He’s captivated with all issues tech and is aware of the Web and computer systems just like the again of his hand.You possibly can observe Martin on Fb, Twitter or Google+

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